Unlocking Real Value Blog

Will Active ETFs Woo Non-Indexers? - February 19th, 2010

Published in Ignites – An Information Service of Money-Media, a Financial Times Company
Written by Andy Klausner, CIMA, CIS, the founder of AK Advisory Partners LLC., a strategic consultancy serving the wealth management industry.

I believe active ETFs will likely have an advantage in attracting more interest to passive strategies in the intermediary market as opposed to the direct investor space. Consider how advisors are making decisions for clients, either on a discretionary or non-discretionary basis, on which traditional equity or fixed-income mutual fund meets their needs. It’s very logical that an advisor would see benefits in an active ETF with cost advantages when compared to mutual funds, particularly if the advisor’s overall investment preference is for low-cost products and active management. The proliferation of sector- and commodity-specific ETFs at significantly lower costs than comparable mutual funds (when available) also bodes well for the continued growth in ETFs.

However, for many investors that go it themselves, I don’t think they know or understand the difference between active and passive ETFs. They view ETFs as a way to invest in the “market” and ETFs allow investments into specific sectors and commodities (for example, gold). ETFs are an alternative to mutual funds that allow for trading throughout the day as opposed to at NAV only once a day. I think this segment of the market has increased itsparticipation in this segment of the market and will continue to do so. This will be especiallythe case as firms such as Charles Schwab and others decrease the cost of trading. I am not sure that active v. passive is an issue for this group.

Poll: Sales is Top Hiring Priority for 2010 - January 27th, 2010

Published on Jan 27, 2010 – FUNDfire – An Information Service of Money-Media, a Financial Times Company
By Gregory Shulas

A new wealth firm with offices in Florida and Ohio launched last month catering to high-net worth clients with investment and family office services, as well as an affiliated law practice. The three partners – former private bankers and directors with National City Bank and its Sterling multi-family office division – opened shop on Dec. 18 aiming to serve clients with more than $5 million.

Asset management firms are making sales professionals their top recruitment priority this year amid growing signs that the once-frozen job market is thawing.

That’s according to a FundFire reader poll where roughly 37% of respondents said money managers want to add to their sales and marketing workforces in 2010, making that the most popular job category in the survey.

That vote total included 25% who said institutional sales and marketing positions are the top hiring focus at their firm, and 12% who indicated that bringing on retail wholesalers is the most important recruitment goal.

Investment professionals, including portfolio managers and analysts, received the second highest number of votes, with 16 overall. Technology and operations garnered 11%, while product development and compliance received 6% each.

About 25% of respondents said their firm is either not hiring or plans further layoffs. In spite of that, the survey offers some evidence that the long dormant job market is beginning to wake up.

A FundFire poll early last year found 64% of respondents saying their money management firms were not increasing staffing levels in any areas for the upcoming year. A nearly identical percentage, about 63%, maintained that view in an August FundFire survey on whether companies were expanding payroll again or were keeping the status quo.

Goldman Sachs, General Electric Asset Management and T. Rowe Price are just some of the managers that in recent months have revealed plans to increase staffing in the near term. Goldman CEO Lloyd Blankfein said in November that expanding institutional and private wealth sales coverage is a priority. GE Asset Management announced this month that it will hire its first U.K.-based consultant relations specialist as part of a broader institutional consultant channel push.

FundFire has also reported that recruiters are actively recruiting for fixed income investment professionals. Of specific interest are investments specialists from the Treasury, high-grade, mortgage and distressed credit spaces.

Jacob Navon, partner at recruitment firm Westwood Partners, has seen encouraging signs of life in the industry’s job market, with sales and investments standing out as strong points.

“We are seeing a more balanced mix between demand for investment professionals and demand for sales, marketing and client service personnel across the major distribution channels,” he says. “The major point, however, is that there is a strong and widespread race for talent in these two segments of the business.”

Andy Klausner, founder of strategic consultancy AK Advisory Partners, says firms are focusing on sales professionals before they beef up their investment staffs.

“By adding sales professionals who are presumably paid to a large degree on commission,they can hedge their bets while still trying to grow their business. In addition, the emphasis on institutional versus retail reflects the reality that the institutional marketplace is less affected by current economic conditions than retail,” Klausner says.

As of 3 p.m. Tuesday, 101 FundFire subscribers had participated in the poll. Participants were self-selected and were only able to vote once. FundFire’s primary audience consists of asset managers, institutional investors, consultants, financial advisors and service providers.

Wirehouse Poaching Fuel’s Young Firm’s Growth - November 23rd, 2009

Published inFUNDfire – An Information Service of Money-Media, a Financial Times Company
By Tom Stabile

Two former UBS Financial advisors recently joined the ranks at HighTower, a Chicago-based boutique brokerage start-up that is aiming to “double or triple” its roster in the next two years by poaching from the wirehouses. Christopher Davis of Virginia and Matthias Kuhlmey in New Yorkjoined separately from UBS, bringing the firm’s tally, in a little over a year of operation, to 17 advisors with about $15 billion in assets – including 10 teams from the wirehouses or other big-name brokerages.

“We’ll have new people coming aboard in December or just after the New Year,” says Elliot Weissbluth, HighTower’s CEO. “We expect to be at between $50 billion to $100 billion in assets in the next two to four years.”

The goal sounds ambitious, even though the firm has said it is focusing on advisors with $300 million or more in client assets. It added a big chunk of its assets this year with a single advisor team led by Richard Saperstein that had run about $10 billion in client accounts at Bear Stearns.

But Weissbluth says HighTower expects to grab its fair share of the increasing number of large-book wirehouse advisors who are leaving the brokerage environment. The absolute number of advisors leaving remains small – in the hundreds – out of the universe of more than 50,000 wirehouse advisors, but it has nevertheless been growing rapidly.

“The wirehouses are our core target,” he adds. “We look for the elite brokers inside the wirehouses who have made the decision they would like to leave. We want to be on their short list.”

The idea that wirehouse advisors are willing to move is fueling business initiatives at dozens of custodians, managers, advisory firms, and service providers this year. And on Friday, Charles Schwab & Co. released the results of its survey of 200 wirehouse advisors about their attitudes on leaving the brokerage world for an independent firm, and it found that nearly half would “consider” such a move. Schwab is a large custodian that aims to attract brokerage advisors who decide to go independent to its platform. HighTower uses the platforms at Schwab and another large custodian, Fidelity Investments, for investments, custody and other services.

HighTower’s own traction was rapid in its first six months as it added 15 advisors through May. It had a dormant recruiting stretch until adding the two UBS advisors, but Weissbluth says the pause was planned because HighTower undertook a time-consuming effort to set up a clearing infrastructure through JPMorgan, particularly to benefit Saperstein’s large practice.

“That was a big operation,” Weissbluth says. “We decided to allow for JPMorgan and HighTower to have a sufficient amount of time to make sure the infrastructure was working well between the firms. We decided to build instead of trying to build and grow at the same time over the summer.”

The HighTower model appears to promise good results, particulary because it offers an equity stake and share in the firm’s growth, says Andrew Klausner, principal at AK Advisory Partners, a Boston-based consultant. He refers to HighTower’s structure that assigns 25% of the firm’s equity to advisors who come in as partners, with shares allotted by the size of the incoming recruit’s book of business.

“I think the concept has legs,” Klausner says. “The equity option appeals to people.

HighTower’s model also calls for providing the advisors with infrastructure, platforms, and product access similar to what they had at the wirehouses, which is different than the effort required for advisors who go fully independent and start up from scratch. Klausner says having a business infrastructure in place is likely appealing to a wirehouse advisor who is eager to leave but doesn’t want to mind the details of running an office.

Klausner says he has seen other start-ups using this model, including the “equity kicker,” but none have yet matched HighTower in recruiting results. The firm now has eight locations, including “corporate offices” in New York and San Francisco that are equipped to bring in additional advisors, as well as five other offices based around regional teams in other cities.

One of the recent UBS recruits highlights another focus of the HighTower model – bringing in advisors with specialties that can in turn be offered to the clients of other partners at the firm. Kuhlmey brings over a specialty in global asset allocation and international banking, having worked as well at Julius Baer and Deutsche Bank’s private banking operations. His experience includes extensive buying and selling of foreign ordinary securities in native country currencies, an arduous process that many U.S.-based advisors don’t follow but which can offer significant benefits to certain clients.

That example adds to Saperstein’s cash management specialty and to others at the firm who focus on fixed income, Weissbluth says. “The HighTower strategy is to find really high-quality advisors, and many have developed differentiated practices,” he adds.

He says “information arbitrage” stemming from the partnership structure allows advisors to share their expertise with clients of their colleagues. Such occurrences call for the advisors to coordinate both with HighTower’s CFO to establish a revenue-sharing model as well as with the firm’s compliance team to ensure clients are well-informed about the arrangement.

AK Advisory’s Klausner says a specialist model should succeed at a firm where advisors shareequity. “In the brokerages, you’re typically relying on the home office resources,” he adds. “Here, you are relying on other producers who are experts. And, typically, in a wirehouse you’re not compensated to help anybody else. But when you have an equity stake, you have a direct incentive to grow the base of the business.”

HighTower’s recruiting haul so far also includes advisors from Morgan Stanley, Merrill Lynch, and Goldman Sachs. Weissbluth says the advisors get most external investment products, including separately managed accounts, from Schwab and Fidelity platforms or dual contract relationships with managers.

Poll: More Investors to Ditch Active for Passive - November 18th, 2009

Published inFUNDfire – An Information Service of Money-Media, a Financial Times Company
By Gregory Shulas

Institutional investors’ increased appetite for passive products will only grow stronger in thecoming months as interest in active management continues to wane. That’s according to FundFire poll respondents.

Roughly 57%, or 212 voters, said passive strategies will have the most momentum in the near future. That made it the most popular sentiment in a FundFire poll querying readers on whether active managers will continue to lose business to their passive counterparts in the coming quarters.

The majority tally includes 14%, or 52 voters, who said passive will have a “significant” advantage in the near future. It also includes 43%, or 160 voters, who said a “moderate” amount of investors will make the active-to-passive switch. That latter choice was the survey’s most popular individual option.

In contrast, 43%, or 162 voters, indicated that investors will remain loyal, if not increasingly committed, to active management in the months ahead.

The minority tally includes 21%, or 80 voters, who see no change from before, as well as 22%, or 82 voters, who expect investors will actually emphasize active management over passive management in the near future.

FundFire has reported on how institutional investors have displayed an increased interest in passive products in the past several months. For example, the San Jose (Calif.) Police and Fire Department Retirement Plan recently decided to move more than $250 million worth of largecap  equities into passive products as part of a larger asset allocation shift. Meanwhile, a recent survey from Greenwich Associates found that one in five investors have relocated money away from active managers, up from 4% last year. Further, the California State Teachers’ Retirement System has been debating the merits of active versus passive management.

Andy Klausner, founder of AK Advisory Partners, a strategic consultancy serving asset managers and advisors, says he’s not surprised by the poll’s results due to how many industry professionals are still “shell-shocked” from the past year’s events.

“One popular theme has been that active no longer works and that passive makes more sense. However, I think that this is more of a reactive mentality,” he says. “Especially since the markets have come back, I would have expected a little more support for the active side. What is probably clouding the issue is the fact that even though markets have rebounded, the general economy is not doing that well so people are still nervous.”

As of 3 p.m. Tuesday, 374 voters had taken part in the FundFire survey.

Participants were self-selected and only able to vote once. The survey is an unscientific sampling of FundFire’s audience, which consists of asset managers, institutional investors, consultants, financial advisors and service providers.

Poll: Blackrock-Barclays Merger Most Likely to Succeed - November 4th, 2009

Published in Ignites – An Information Service of Money-Media, a Financial Times Company
By Gregory Shulas

The BlackRock-Barclays Global Investors combination is the merger most likely to generate the most success when compared to the other big industry deals. That’s according to a plurality of Ignites poll respondents.

Roughly 47%, or 308 voters, said BlackRock-BGI has the greatest business opportunities ahead of it. That made it the top choice in the Ignites survey, which polled readers on which industry M&A deal will collect the most new assets and retain the most existing clients over time.

Voters said the deal with the second most growth potential is Invesco-Van Kampen Investments, which received 19% of the vote, or 125 votes.

Meanwhile, the Ameriprise Financial-Columbia Management deal garnered 15% or 98 votes putting it in third place. The Wells Fargo-Evergreen Investments deal collected 14%, or 89 voters, to finish in fourth place.

Macquarie Group-Delaware Investments finished last, with roughly 5%, or 32 votes.

Andy Klausner, founder of strategic consultancy AK Advisory Partners, says the high confidence in the BlackRock-BGI deal reflects the name recognition of the New York-based acquirer as well as the respect the firm’s risk management prowess commands.

“The Ameriprise-Columbia Management deal dragged on for quite awhile and that probably left some readers with questions. The other deals are recognizable names, but overall I think the quality of the BlackRock franchise is probably what influenced people the most,” Klausner says. Further, lack of name recognition probably hurt Macquarie Group-Delaware Investments’showing in the poll, he adds.

BlackRock announced in June that it would acquire Barclays Global Investors for $13.5 billion. The transaction gives New York-based BlackRock access to iShares, an ETF market leader.

Industry observers have described BlackRock-BGI as the future model of success in asset management, noting BlackRock’s strong active management capabilities and BGI’s rich passive product mix.

The most recent major deal was Invesco’s purchase of Morgan Stanley’s retail asset management business, including the Van Kampen Investments unit. Under the $1.5 billion deal, Invesco pays $500 million in cash and gives Morgan Stanley a 9.4% stake. The end result will create a fund complex with roughly $536 billion in assets.

That deal came within weeks of Ameriprise Financial’s announcement that it will pay between $900 million and $1.2 billion for the long-only mutual fund unit of Bank of America’s Columbia Management.

Wells Revamps Wachovia Private Bank Structure - October 15th, 2009

Published inFUNDfire – An Information Service of Money-Media, a Financial Times Company
By Tom Stabile

Wells Fargo has finished a major step of its private banking business integration with the former Wachovia Wealth Management by appointing the last of about 30 regional heads on the East Coast who will oversee a range of services for high-net-worth investors with $5 million to $50 million. The restructuring caps one of the biggest outstanding tasks following Wells Fargo’s acquisition of Wachovia last year, bringing together private banking arms that were similar in size but had different organizational models.

A notable aspect of this integration for asset managers is that bank-based financial advisors in the newly reformatted organization will have access not only to the standard brokerage product platforms but also to the broader lineup of strategies available to Wells private bankers.

The newly integrated units had been geographic mirror images, with Wells mostly on the West Coast and Wachovia largely covering states east of the Mississippi River. The combined group now has 34 regional heads in the West region, and 29 in the East. Those managers report up to 12 regional managing directors overseeing larger zones. The 12 are split evenly between six in the Eastern half of the country, reporting to Stan Gregor, and six in the Western half reporting to Chuck Daggs.

Gregor and Daggs in turn report to Jay Welker, executive v.p. of the wealth management group. Also reporting to Welker are several senior executives overseeing sales, technology, and wealth advisory and private banking services and products.

Gregor says the end result of the integration incorporates elements of both business models, though on the Eastern U.S. side, it resulted in more appointments recently to regional manager positions. “We truly have looked at the way both companies were running the businesses and picked out the best of both, with the clients’ needs at dead center,” Gregor says.

The legacy Wells side, whose previous model resembled the current one, only saw a few new private banking regional managers named, but new appointments have been taking place throughout the year in the former Wachovia territory. The six eastern regional directors were named in the spring, and many of the 29 eastern regional managers have been named in recent months, with about 15 announced over the last week.

The regional managers oversee all wealth management functions for their markets, including private banking, credit, investment management, trust and estate planning, financial planning, insurance and bank-based brokerage services. They won’t oversee the financial advisors who are part of the stand-alone branches of Wells Fargo Advisors, which was formerly the Wachovia Securities brokerage.

The new private bank set-up is different from the legacy Wachovia structure in several ways, particularly in including the bank-based brokerage business line under the wealth management reporting chain. “That regional manager is held accountable for results, growth, and development of all the businesses within their geography,” Gregor says.

While the 3,000 bank-based brokerage advisors will remain licensed through the main WellsFargo Advisors brokerage, they will have a much different operating environment by reporting into the wealth management unit. They have broader access to the entire private banking division’s specialty consultants for matters such as trust and estate planning and banking tools, Gregor says. And most significantly, these bank-based advisors now have access to the entire private bank investment platform, an open architecture lineup that includes institutional-style managers and alternative investments.

“This creates a really compelling platform for our [bank-based] financial advisors,” Gregor says.

The wealth management division expects “enormous synergies” from tying in all of the different business lines under one leadership structure, Gregor says. He says the structure also “eliminates the silos that existed” and creates a team-based environment with specialists housed in the same offices as client-facing relationship managers.

“Our relationship managers are engaging with the same people day in and day out,” he adds.“They’re not just ‘renting’ a specialist that visits the market.”

The restructuring has also allowed a certain amount of consolidation through office closings, though Gregor declines to provide details.

The integration effort and adoption of the regional manager model for wealth management is attractive in theory, says Andrew Klausner, principal of AK Advisory Partners in Boston. He says the home office leaders of business units such as insurance and investment management don’t often coordinate, so it makes sense to centralize and combine those efforts at the regional, client-facing level.

Klausner says one of the keys to making such a set-up work is to ensure propercommunication between the specialists at a local level. But perhaps the most important facet is ensuring that compensation incentives reward individual relationship managers, advisors, and specialists for referring business to each other and sharing clients. “If the insurance guy has no incentive to build the entire business, it won’t work,” he says. “If you do it correctly from a compensation point of view, it can be a very good model.”

Gregor declines to describe the compensation set-up in the private bank unit.

In addition to previously reported appointments from recent weeksthe bank announced another 11 regional managers this week, most of whom shifted from similar roles at Wells or Wachovia:

• Jennifer Lee is senior regional manager for New York, coming from a post as managing director and regional manager for the Northeast region at Neuberger Berman.
• Joseph Giglia has been appointed regional manager for suburban New York in charge of the Westchester County and Long Island markets. He reports to Lee.
• John Garone is regional manager for Northern New Jersey and is based in Summit, N.J.
• Brian LaGrua is regional manager for Southern New Jersey, and in based in Red Bank, N.J.
• James Creamer Jr. is regional manager for the Mid-South Region covering Alabama, Mississippi, and Tennessee. He works from Birmingham, Ala.
• David Edmiston is regional manager for Greater Atlanta.
• Dagan Sharpe is regional manager for Greater Georgia, which cover the markets outside of Atlanta, and works from Augusta, Ga.
• Ken Solis is regional manager for the Tampa Bay region, working from Tampa, Fla. He also covers Hillsborough and Pinellas counties.
• Jason Williams is regional manager for the Miami and Ft. Lauderdale regions, and is based in Miami.
• Bradford Deflin is regional manager for the Gold Coast North Region in Florida, and is based in Palm Beach. He also covers Palm Beach Gardens, Stuart and Vero Beach.
• William Bourbeau is senior regional manager for Palm Beach County, and also is based in Palm Beach, Fla.

The Wells wealth management division also houses the newly renamed Wells Fargo Family Wealth Group that focuses on clients with more than $50 million. That unit combines the former Calibre multi-family office of Wachovia and a similar, smaller unit from Wells.

Is the Time Right to Target New Sales Channels? - September 22nd, 2009

Published in Ignites – An Information Service of Money-Media, a Financial Times Company

Written by Andy Klausner, CIMA, CIS, the founder of AK Advisory Partners LLC., a strategic consultancy serving the wealth management industry.

For asset managers looking to diversify into new distribution channels, it is important that they do so carefully and with a well planned-out and researched strategy. I urge caution because the characteristics of advisors vary greatly from channel to channel.

Expansion into new segments should be done in the context of the total marketing and support resources the firm has available — both internal and external. It also needs to be done with the assurance that operational capabilities will not be stretched. A well-thought-out plan prior to expanding distribution channels will increase the odds that any new foray is successful.

Let’s look at the three primary channels: the broker-dealer, registered investment advisor (RIA) and bank segments. Many asset managers have a long history of serving the broker-dealer world. One of the distinguishing aspects of this channel is that the concentration of advisors in offices (and often complexes) makes it easy for the external marketing representatives of asset managers to leverage their time by seeing multiple advisors quickly. This convenience has in fact increased with the consolidation of the industry, where now many broker-dealers have multiple offices in the same city.

In contrast, advisors in the bank channel are more spread out (often traveling themselves between branches). Therefore, getting in front of multiple bank advisors easily is often difficult, if not impossible. The same is generally true in the RIA channel as well, especially among the independents. From this marketing perspective, the decision of an asset manager to enter the broker-dealer channel is a much different one than the decision to enter either the RIA or bank channels.

Asset managers looking to enter the RIA and bank channels may be better served looking for alternatives to hiring a large external marketing force.

Perhaps their strategy should be focused more on developing a powerful internal marketing team that utilizes phone, e-mail, the Web and other electronic methods of communication. One tactic may be for these internal teams to forge relationships with RIA and bank advisors and thus assist the external marketing forces in leveraging their time. Such a strategy also highlights the importance of developing strong ties with the home offices of sponsor firms in order to “earn” slots at larger firm-sponsored meetings. Consider that at these events a large number of advisors will be in attendance.

As the above example illustrates, the key to success in expanding into new channels is to develop a comprehensive business plan first so that resources are allocated where they will be utilized the most effectively. In fact, the events of the past year have forced many firms to reassess the channels that they have been already been participating in. From this perspective, and as part of this analysis, it might be a perfect time to consider entering new channels if doing so would create synergies with the existing business.

What Are the Risks of a Wirehouse-to-Regional Move? - August 29th, 2009

Published in  FUNDfire – An Information Service of Money-Media, a Financial Times Company
Written by Andy Klausner, CIMA, CIS, founder of AK Advisory Partners LLC., a strategic consultancy serving the wealth management industry.

The market turmoil of the past year has certainly benefited the recruiting efforts of many regional firms at the expense of the wirehouses. In fact, many regionals have alreadysurpassed their annual recruiting goals. For regional firms, what was once a disadvantage in recruiting advisors – having to explain to clients who you are – has turned into an advantage as shell-shocked advisors look to escape the bad publicity of the wirehouses.

But advisors who are interested in moving from a wirehouse to a regional need to do so with their eyes wide open. Moving is never easy and the grass is never as green as you think. I am not taking sides on which type of firm is better; remember that in many cases, an individual advisor’s success and fit with a firm is specific to his or her personality, and the firm’s ability to support their client base. However, there are a few items that advisors contemplating this move should consider and factor into their decision-making process:

  • Product development. Wirehouses have traditionally introduced products sooner than regional firms, in many cases by several years. While the firm that you are being recruited by will try to accommodate your business and add investment platforms to accommodate you, be realistic in your assumptions. Remember that at a regional, differences may exist in how much of this will happen, how quickly and how the quality will compare.
  • Service. Regional firms have traditionally been able to “sell” the fact that you will be a bigger fish in a smaller pond. They have been able to convey how the advisor will receive more personalized service and have access to the firm’s top executives and support staff. You should confirm that the recent market crash has not resulted in staff reductions that will cancel out this benefit.
  • Culture. Mergers among the wirehouses have undoubtedly changed many cultures. If the regional firm you are considering is independent, you need to remember that further overall industry consolidation is likely. Consider, too, that it’s not out of line for the trends of a few years ago to reappear.
  • Technology. Historically, wirehouse have had a large advantage in technology. Their IT budgets are larger as are their internal staffs. This has made their product development and enhancement initiatives more efficient and timely.In a case where the regional has been purchased or merged in the recent past, ask questions about the senior management. In these circumstances you will probably hear thateven though the firm has been purchased by another regional firm, the management is intact and the firm has been left alone. You need to consider what happens when these executives retire or leave. Keep in mind that the likely succession will include more day-to-day involvement by the parent company.

For all of these issues, it is important to take the long-term view. Contemplate what might change in each of the above areas over the next one to five years and how such changes might impact your business, your clients and your quality of life. By doing so, you make the decision with your eyes wide open. You will not be overly influenced by current negative events at your present firm or by over-enthusiasm garnered from the people recruiting you.

What’s Best Way to Frame Poor Performance? - August 14th, 2009

Published in FUNDfire – An Information Service of Money-Media, a Financial Times Company
Written by Andy Klausner, CIMA, CIS, the founder of AK Advisory Partners LLC., a strategic consultancy serving the wealth management industry.

In today’s environment, where the confidence of investors has been shaken by many nonperformance issues, how investment managers frame poor performance is more important than ever. Above all else, honesty and full transparency are necessary.

Remember that a lot of money is in motion these days. Many investors feel the need to make a change for change’s sake, not necessarily for any rational reason. In this environment, when investors are more likely than not to become spooked, underperforming managers must be clear and confident in their conversations with clients.Clients appreciate honesty. So rather than try to mask poor performance, underperforming managers should begin with a simple statement of the facts. They must explain that they did underperform and then explain why. Further, they must make it clear upfront that their goal in explaining their performance is not to make excuses. Rather, the objective is to make surethat the client has a very clear understanding of why the underperformance occurred. You might go so far as to tell the client that you do understand if they make a change – as long as they are doing it for the right reason and with a full grasp of the facts.

Give specifics about why you underperformed – a missed stock pick (or two), poor sectorallocation, too much cash, etc. This explanation may very well be the same whether you are talking about your relative performance as compared to a benchmark or relative to your peer group. Next, it’s important to explain to the client what you learned from the mistake, what you will do to prevent identical mistakes in the future and how this knowledge will make you a better manager.

It’s also appropriate for you to describe some of the things that you did well, in order to reinforce why they hired you in the first place. Also, frame the quarter’s performance in along-term context. Importantly, if you believe that your portfolio may continue to underperform for a quarter or two, let the client know this as well. Remember that, above all else, clients do not like surprises.

End by thanking the client for their business, show empathy for their position and help them leave the meeting with a positive attitude about you and your firm regardless of what they ultimately decide to do with their investments.

Poll: Fund Industry Confident in Its Post-Crisis Strategy - July 15th, 2009

Published in Ignites – An Information Service of Money-Media, a Financial Times Company
By Greg Shulas

Fund industry professionals overwhelmingly believe their firms are well positioned to deliver product and services that satisfy investors’ post-financial crisis needs. That’s according to a majority of Ignites poll respondents.

Roughly 73%, or 177 voters, said their firms are well situated for the retail investing environment that’s been shaped by the economic downturn. That made it the topsentiment expressed in the Ignites survey on how well prepared fund professionals believe their firms are for a more challenging business environment.

Of the majority, 41%, or 99 voters, said their firms are well positioned for the post-crisis landscape, while 32%, or 78 voters, said their companies are very well positioned.

Meanwhile, a mere 11%, or 25 voters, said their investment companies are at acompetitive disadvantage, making that the poll’s least popular option.

Approximately 16%, or 39 voters, gave their firm mixed reviews, saying that the investment company’s preparedness is no better or worse than their peers.

The survey’s findings differ from a recent KPMG study of global investment executives in which 65% said their company’s top management lacked vision and posed a major obstacle to change during the financial recovery.

Further, 90% of U.S. respondents polled had no confidence in their firms’ upper management. The KPMG study’s respondents included investment managers and institutional investors, such as insurance companies, pension funds and sovereign wealth funds. The retail investors it surveyed included wealth managers and family offices, the latter being an advisor group which mainly serves sophisticated high-net-worth investors.

In contrast, the Ignites poll reveals a mutual fund industry that’s largely united in its postcrisis strategy.

Ignites has reported how fund companies have responded to market turmoil by developing new products and strategies that complement the needs of a more skeptical and conservative investor base.

Investment companies have explored developing retirement income funds that seek to provide steady income and relative stability through a form of guarantee, as well as funds that are less correlated to the equity and fixed-income markets.

Investment companies also have been tailoring their wholesaler and customer support services to address investors’ and end-clients’ concerns about investment losses and future financial planning

Andy Klausner, founder of AK Advisory Partners, a strategic consultancy serving the wealth management industry, says mutual fund companies are wise to distinguish themselves as providers of best-of-breed client servicing ideas to advisors.

“These ideas should not only include talking points on the performance of their particular funds, but more importantly general servicing ideas that will help them with their entire book of business, as this will help build advisor loyalty to them,” Klausner says.

Precisely 241 Ignites subscribers participated in the survey as of 3 p.m. Tuesday.

The poll is an unscientific sampling of Ignites’s audience. Readers voted only once on a voluntary basis. Ignites’s audience consists of money managers, service providers and financial advisors.