Archive for the ‘Investment Managers’ Category

The Future of the Wirehouses – and its Advisors

Wednesday, October 10th, 2012

There’s been a lot of talk over the past few years over what the future holds for the wirehouses – Morgan Stanley, Merrill Lynch, UBS, Wells Fargo, etc. If the future is indeed as negative as many believe, what are the implications for advisors?

A recent report by Cerulli Associates, Inc. indicates that these firms will lose 7% more market share over the next three years; today their market share is 41.4%, and they are expected by Cerulli to lose market share more quickly than other segments (such as RIAs).

Here’s an interesting, yet often overlooked, part of the equation. While no one disputes that the wirehouses are losing advisors to RIAs and regional brokerage firms, a large percentage of this market share loss has occurred at the lower end – the wirehouses have been shedding these advisors both by choice (in order to increase profit margins) and to competitors.

The Cerulli report does not split the losses between these groups. The conclusion that these losses are a large negative for the wirehouses is conjecture at best in my opinion. While I believe that the wirehouses are losing some top producers, the situation is not as dire as many have concluded from this and other studies.

At the end of the day, there are certain advisors who will flourish at wirehouses and others who are more suited for either smaller brokerage firms or independent firms (which they either join or start). The case can be made that products and services offered to advisors might actually improve at the wirehouses as they’re able to focus on a core group of higher end advisors and their needs.

Whether an advisor flourishes or not depends mostly on his/her personality. Becoming an RIA is akin to becoming a business owner or partner, which would take some personality types out of their element. Likewise, some personality types will flourish under the freedom that is gained by leaving the restraints of the heavily compliance-oriented, less entrepreneur brokerage firms.

Neither type of firm is going away. An advisors ultimate success is less dependent on what type of firm they work for, and more dependent on them working in the type of firm that best suites their personality and skill set.

Preparing for 2013 and Beyond

Wednesday, October 3rd, 2012

Our 4th Quarter Unlocking Real Value newsletter is out and features our latest White Paper: “Preparing for 2013 and Beyond.”

As 2012 enters its final months, it’s time to either start planning your marketing for 2013 and beyond if you haven’t done so yet, or, if you have, review your marketing plan to ensure that it remains on target.

The competitive landscape within financial services remains tough. Bad press continues to plague the industry, individual investors remain skeptical and the fiscal cliff looms.

Against this backdrop, successful planning is one of the best ways to hedge yourself and your business against the unknown, and to increase the odds that you’ll be successful. Your marketing plan must be detailed yet flexible.

For each section of your marketing plan, make sure that you:

  • Detail specific activities;
  • Identify the audience each activity is targeted to;
  • Know who is responsible for each activity;
  • Know how you’re going to measure success; and
  • Are prepared to make adjustments if necessary.

This White Paper contains tips for helping you adapt to this changing environment as you develop or revise your marketing plan. As you go through this process, be sure that you have the time and resources to implement it without negatively impacting your business.

Click here to download the White Paper.

The On-Going Importance of Your Brand

Wednesday, September 5th, 2012

Many financial services firms remain conservative in their corporate spending, particular on marketing, even as the markets have improved this year, and for many, revenues are once again on the rise as part of their continuing post-financial crisis recoveries.

A recent study of asset managers, for example, found that most planned small increases in their marketing budgets even as revenue growth rebounds. The study covered firms of all sizes, ranging from $5 billion under management to +$100 billion.

Interestingly, however, the respondents in the same study also recognized the importance of branding and messaging, as they rated this the highest priority of any marketing-related category to invest in.

Why is branding and messaging so important? Because one thing that you must always do is promote the integrity of your firm. Especially during tough market times, and in today’s political environment where banks and financial services firms continue to get beat up in the press, reminding clients and prospects alike of your value proposition and why they do business with you must remain a top priority.

At the end of the day, all you or your firm has is its reputation. Protect it, promote it – always. Even if you are reducing your marketing budget, or your advertising budget, ensure that the money that you do spend helps your branding and messaging. It doesn’t have to be expensive – e-mail marketing systems and social media has made getting information to your target audience(s) a quicker and cheaper proposition.

Perhaps you need to think not so much about how much you spend in this area, but how wisely you are spending it!

Fitting Fee-Based Business Into Your Practice

Wednesday, August 22nd, 2012

Last week I blogged about a new report from PriceMetrix which highlighted that advisors who are aggressively transitioning to fee-based business performed better over the past three years, and grew their businesses faster, than slower-converting peers. Now I want to highlight a few more interesting findings from the report, which shed light on how fee-based business can fit into any advisor’s practice.

The trend toward fee-based business continues, but transaction business is not going away. Over the past three years, as reported by PriceMetrix, the percentage of industry assets in fee-based accounts has increased from 21% to 28%. While 91% of advisors have at least one fee-based account in their book of business, the still remaining overall high percentage of transactional business illustrates that fee-based business has a very long way to go.

In fact, only one percent of advisors have 90% or more of their client’s assets in fee-based accounts. The important point here is that while transitioning makes sense, and as PriceMetrix points out faster may be better, it would be a mistake for advisors to try to move all of their clients into fee-based business – don’t force business where it doesn’t fit. Having hybrid households (where clients have at least one transactional account in addition to one fee-based account) is becoming more the norm than the exception, and that’s okay.

The report also found that a large percentage of the increase in fee-based accounts came from new relationships, about two thirds. The implication here is that advisors might be wise to adopt a two-pronged transition strategy – one for current accounts, which might again result in more new hybrid relationships, and one for new relationships where there is no preconceived notion or expectations.

Finally, the report concluded that clients between the ages of 40 and 64 have the highest propensity to use fee-based accounts, and less experienced advisors tended to be more enthusiastic about fee-based accounts. This tells me that next year’s report might find younger clients migrating more to fee-based accounts, not only because their presumably younger advisors are advocating it, but also because of the proliferation of new model-based managed accounts, which has resulted in the lowering of account minimums in many programs, thereby making them more affordable to a younger demographic.

Is There An Optimal Size for Asset Managers?

Wednesday, August 8th, 2012

Casey Quirk, the U.S. Institute and McLagan just released a survey which indicated that larger asset management firms are having a harder time rebounding from the financial crisis than their smaller counterparts. (Larger firms are defined in the survey as managing more than $250 billion, medium-sized firms between $50 billion and $250 billion and smaller firms under $50 billion.)

The survey included 96 managers with more than $21 trillion under management, and concluded that revenues at larger firms are down 24% since 2007, compared to down only 4% at medium-sized firms and down 5% at smaller firms.

Coincidence or reality? Probably a little of both I think. There is definitely something to be said about the law/rule of large numbers – as in managing a large mutual fund, as your size grows it does become more difficult to perform well, as you are somewhat beholden to the whims of your investors/clients. And many larger firms offer multiple products, so at any one time some of these styles will be out of favor and inevitably experience outflows. Additionally, they may be hurt if they see clients going to lower-fee products – equity to fixed income, for example.

On the flip side, however, a smaller firm, which only has one or maybe a few strategies, has a viability problem if this style goes out of favor. What has favored many of these smaller firms lately is that that many are in “specialized’ areas such as alternatives and global products, which have been in greater demand as investors seek greater returns in a low-return environment.

Some might argue that medium-sized firms are in the best position, especially if they offer a diversified style mix. These firms would therefore not have the risk of going out of business because they are too dependent on one style that may be out of favor, yet they are more nimble than their larger counterparts and can react more quickly to any market “noise.”

At the end of the day, however, I think it’s too simplistic to say one size is better than another. You can have well run and profitable firms of any size, and you can have poorly run firms of any size. But it would behoove investors and fiduciaries to consider, among other things in their analysis, the size and asset mix of any firms that they are considering investing with so that they can determine for themselves if the firm is well positioned for future success.

 

AK In The News: Bond, Index Funds Big Flow Winners In First Half

Friday, August 3rd, 2012

I was asked to comment on an article that appeared in today’s Ignites (A Financial Times Service) about the fact that bond and index funds were the top five asset gathers for the first half of the year.

These results are not surprising to me, as this reflects investors’ “overall negative mood on equities and aversion to risk. Investors in equities have not been rewarded over the past decade, and the gyrations of the past few years — where the calendar years have started out great and then fizzled — have not helped this confidence. Record amounts of money have been kept on the sidelines, and given that there is little optimism that the equity markets are going to perform very well until all of the political uncertainty here and abroad subsides, those individual investors who choose to leave cash are looking for safety. Institutional investors continue to dominate the marketplace.”

While there are risks to investing in bonds and bond funds, of course, is it typically less than investing in stocks.

The above explanation covers investing in bond funds, but why index funds as well? To quote from the article again: “The growing concern that institutions “have and will continue to have the advantage over individuals” is also partially responsible for making index funds the “vehicle of choice” for investors willing to take on the inherent risk in the stock market, according to Klausner. We all know that the stock market is a market of individual stocks, and it is becoming harder and harder for individuals to manage their own portfolios. Index funds are a good alternative,” he says.”

Do you agree?

It’s All About Your Clients

Friday, July 13th, 2012

This is the title of our third quarter Unlocking Real Value newsletter. Given today’s economic, financial and political uncertainty, there isn’t a better time to focus on your client relationships and reinforce in their minds why they hired you in the first place. Let them hear from you, lest they focus on the negative press about JP Morgan, which has indirectly tarnished all of us who work in the industry.

Our newsletter focuses on two of our White Papers that can help you in this endeavor:

Click here to download the newsletter, or click on either of the links above to download a White Paper.

Take advantage of the usual summer lull to fine-tune your menu of offerings and your client servicing strategy. Make sure that you’re giving your clients what they want – or someone else will.

AK In The News: Poor Returns Top Reason For Manager Firing

Thursday, June 28th, 2012

Fundfire, a Financial Times Service, today published results of a poll in which financial services professionals were asked what they believed was the top reason that institutional money managers get fired. They asked me to comment on the results.

55% or respondents said that institutional investors and consultants fire managers based on poor performance more than any other reason. The second most popular answer, at a distant 20%, was personnel turnover, followed at 12% by poor client service/communications.

These results are somewhat surprising and somewhat not surprising. The answer makes sense emotionally, as poor performance is something that is hard to ignore and hits you where it hurts! The results were somewhat surprising, however, in that Fundfire just published a study by Towers Watson that concluded that institutions are better off staying with managers during poor performance – all things being equal – in part because of the cynical nature of the investment business.

All in all, however, the results were not surprising for two reasons. First, we don’t know the make-up of the respondents, because Fundfire is read by a wide variety of industry participants. I would guess that if the poll were limited to consultants and fiduciaries, the results would have been somewhat different. Also, they asked “why” managers get fired instead of why they “should” get fired – there is a big difference.

What is my take on the question? To quote the article: “Klausner ranks change in investment process or style drift as the most important reason why managers should get fired, followed by personnel turnover and then poor client servicing. However, institutions should not ignore under performance either. “Poor investment performance is always a concern, especially if it is over extended periods of time, but should be looked at in the context of these other factors as well,” he says.”

Poll semantics aside, an interesting topic to think about. What do you think?

 

AK In The News: Facebook Is An Overvalued Bust

Wednesday, May 23rd, 2012

I was asked to comment on a poll taken by Ignites (a Financial Times Service) on whether or not Facebook stock, in the face of its bungled IPO, is a near- and long-term bust. 47% of the respondents to the poll said that Facebook is a “bust all the way around.” This contrasts to 20% who gave the same answer to a similar poll question at the end of January.

There’s no question that the IPO has a left a bad taste in many people’s mouths – witness today’s announcement of several shareholder lawsuits against Facebook, its CEO and the banks which underwrote the deal. I think it’s generally agreed that the near-term outlook for the stock is cloudy at best – valuation arguments aside. The relative merits of the long-term outlook are less clear, and there are wide divergences of opinion here. I side with those that believe the long-term outlook for the stock is not pretty either.

There is no question in my mind, however, that the mess that has been made of the IPO is a black eye for both Facebook – although they will recover from a brand perspective over time – and the financial services industry (again). Morgan Stanley is in the cross hairs this time over whether or not they were open with the public about their downgrade for the outlook for the company prior to the IPO. The underwriters are also being criticized for raising the offering the price and number of shares – can anyone say greed?

My quote from the article: “I think both the near- and far-term outlook for the stock is bad. The valuation seems ridiculously high, as the market capitalization is — or was — above many blue-chip stocks with real earnings. We have been here before… and I think people are more reluctant to pay this price given what has gone on the past few years. Skepticism about the company and its future itself have emerged as well as a result of the road show and the IPO.”

Facebook will remain a popular social media tool for the foreseeable future. The company will regain some of the luster that it has lost once this mess fades into the background. The financial services industry will remain under scrutiny for its practices – again. And investors are better served investing in other stocks.

AK In The News: Managers Must Gauge Damage From JP Morgan News

Friday, May 18th, 2012

I was asked to write an opinion piece for Fundfire (a Financial Times Service). My thoughts were published in today’s edition. The focus of the piece is on how the brands of both JP Morgan and other asset managers have been affected by the trading loss and what both JP Morgan Chase and asset managers should do at this point. Here are my thoughts.

How bad is the damage to JP Morgan’s brand as an asset manager? I believe it’s significant. However, this is only one of the issues today. In this partisan world, only one misstep can give the opposition an opening to exploit. Nonstop bad publicity can and will erode a lot of the goodwill that JP Morgan has built up in the past.

By downplaying these losses a few weeks ago on an earnings call, Dimon violated the most important best practice that asset managers must adhere to following a crisis – that of being 100% transparent. Many wonder if there’s another shoe waiting to drop and whether we can trust JP Morgan Chase any longer. Already, indications are that the trading losses are at least 50% greater than the $2 billion first thought.

These losses also revealed the violation of other important principles that the industry should always follow – the importance of compliance, oversight and institutional control.

While high-net-worth retail investors might ask, “Is my money safe?”, institutional investors will ask, “Is there an institution-wide lack of control?” The fiduciary responsibility cast upon investment committees mandates that they must ask the right questions – and JP Morgan Chase better have the right answers.

What about the implications for other asset managers, and what should they do? First, if they haven’t done so already, they must proactively address what has happened and emphatically illustrate that they have control of their own business.

Asset managers must, in essence, protect their brand, because fiduciaries will be asking the same questions of them that they are currently asking of or about JP Morgan Chase; they have to. Silence is not an option, and other asset managers will be found guilty by association if they don’t straightforwardly answer the questions on their clients’ minds.

Their answers and other communications should focus on:

  • Transparency
  • Compliance oversight
  • Operational capabilities
  • The strictness of the parameters that dictate their process
  • The strength of their people

Asset managers must remind clients why they chose them as their asset manager in the first place. Asset managers must highlight their unique value proposition, and the soundness and stability of their organization.

Finally, what is important to clients now will also be important to future prospects. Asset managers should use social media, their websites and blogs to proactively showcase their brand as well as all the efforts they make to ensure that client assets are protected to the greatest degree possible. Executives not fluent in social media should use whatever their normal means of communicating are – whether it is the phone, email, a whitepaper or a newsletter.

We live in an extremely viral world – which is exactly why this mess has cascaded out of control the way that it has. Asset managers must use this as an opportunity to reassure investors of their integrity and the soundness of their firm’s compliance oversight and investment principles.