Archive for the ‘Press’ Category

AK Press – Can Regional B/Ds Maintain Their Momentum?

Tuesday, June 7th, 2011

Regional B/Ds, along with independents, have been the winners of the past few years, certainly as compared to the wirehouses. There has been a lot of press lately about whether or not this momentum can continue. My answer is that yes the regionals B/Ds can maintain this momentum, but they have to be careful not to be undone by some of their traditional weaknesses.

I wrote an article on this topic which was published in today’s FundFire. Click here to read the full article, entitled “What Slows Managed Acct Growth at Regionals? In the short- and medium-term, there is no reason that this momentum will not continue. Many long-standing advisors at regional B/Ds are not going to go independent for many of the reasons that they traditionally haven’t – namely it takes a lot to run a business. They are also unlikely to go to the wirehouses in large numbers.

And the recruits that have just joined the regionals are under contract for a number of years. To me, the danger to regionals will appear as these contracts expire. Regionals have often lagged in the fee-based area not because their recruits don’t do the business – but rather that the advisors that have been at a regional firm for the majority of their careers don’t tend to do as much of this business.

While strives have been made in the quality of the fee-based platforms at the regionals, many still lag. They have time to rectify this situation – especially on the training side, where significant investments are not necessary. The successful regionals will use the growth in their fee-based revenues generated by recent recruits to invest back into their businesses and to broaden the reach of the programs to advisors who have traditionally not done the business. This should make their platforms extremely competitive and provide the newest recruits little reason to jump ship again when their contracts expire.

Regionals have the time to do this – the only question is whether or not they will. My guess is that some will and some will not. But overall, I think the momentum will continue.

AK Quoted in Article on Private Bank RIA Acquisition

Friday, May 27th, 2011

The article I am quoted in concerns the acquisition of Analytic Asset Management by Fieldpoint Private Bank and Trust. Click here to read the article, which appeared in FundFire. Analytic is relatively small – managing approximately $275 million. But it represents the bank’s strategy of increasing its number of locations via strategic acquisitions of advisors.

The article explores the question of whether it is more important to expand into particular locations – in this case New York City – or expand in locations where you can hire the highest quality advisors. This is the topic the reporter queried me on, and I agree with the bank’s CEO that acquiring the right people – human capital – is more important today than hiring in particular locations.

This phenomenon is partly a result of the financial crisis, where firms are being more prudent in how they spend money. But it is also a result of technology and the growth of social media. With more efficient ways to communicate with your clients being discovered every day, the location of your office is less important. The one caveat here is if you are in a location that is isolated and makes it difficult for you to get to your clients.

The cache of being in one location versus another takes second place to acquisitions that make strategic and financial sense for a company and help it execute its plans. I know, this is ironic coming from someone who just move to NYC – but in all honesty, my clients don’t really care where I live!

 

AK Quoted: Fund Industry Article – Usefulness of Social Media Grows

Wednesday, April 20th, 2011

Ignites today published results of a poll which indicates that fund industry professionals are increasingly embracing social media and recognizing its applicability; click here to read the complete article.

More than 58% of the almost 250 respondents characterized social media as either “important” or “useful,” up from 51% a year ago. The number of respondents who indicated that they believe the hype around social media is greater than its usefulness dropped to 26% from 35% a year ago.

My two cents as cited and quoted in the article:

  • Social media oriented strategies will only gain more ground in the future. Fund companies and other sponsor firms are ahead of advisors and RIAs because of continuing monitoring/compliance issues.
  • “For those who think the hype is bigger than usefulness and to those that bemoan the end to face-to-face communications, I would say you are looking at social media in the wrong way. Social media should not replace anything — the heart of all relationships remains personal. Social media should not replace the handshake or anything else. It should supplement it and deliver more value to the client or prospect, and deliver in a way that they want. Social media should increase your reach, improve your communications and help attract new prospects and cement relationships.”

Hallmarks of an Effective Social Media Strategy

Friday, April 1st, 2011

This is the title of an opinion piece that I wrote for yesterday’s Ignites; click here to read it.

The article discusses the things that will separate the winners from the losers among firms that decide to enter the social media arena. (These same principles are germane to advisors entering this foray as well.) Bottom line, those firms that succeed will be those that have a strategy to attack this ever-influencial channel and then execute on this strategy. Those that enter with no strategy, and act accordingly, are probably wasting their time and money.

Key principles firms should consider in developing their approach to social media include:

  • Be informative and educate – pull people in with value-added content; do not try to sell something
  • Be consistent with your delivery – if you’re not going to have fresh content on a regular basis – don’t start!
  • Be accessible – give people multiple ways to follow your company, link them together and make them easy to use
  • Have an opinion – it’s okay to be outspoken and a little controversial
  • Be patient – Rome wasn’t built in a day – it will take time to build a sizable following

Roughly 80% of asset management firms recently survey by Kasina expressed interest in developing a social media strategy. Some will and some won’t. Some will be successful and some won’t.

You can be sure that the winners will plan, allocate resources and personnel and treat their entry into social media as a serious endeavor. Because it is – and if not done right can hurt your reputation and leave you behind the competition.

Press: AK Quoted in Social Media Article

Wednesday, March 30th, 2011

Ignites today reported the results of its latest survey on social media. Click here to read the article and see comments by AK Founder and Principal Andy Klausner.

The surprising headline in the survey is that a greater percentage of respondents said that Facebook is their main social media tool; LinkedIn came in second (45% to 30%). The question did not distinguish between business and personal use, however, which is probably why Facebook placed higher. While among companies the use of Facebook is increasing, as they develop company-specific pages, I think the number of advisors using LinkedIn as opposed to Facebook is still far greater.

Encouraging was that only 16% of respondents said that don’t use any social media; a similar survey by Ignites last year indicated that 33% of respondents did not use social media. The message here is that the financial services industry is not as far behind in the social media race as previously believed.

Finally, not surprisingly, Twitter trailed significantly in the survey, with only 4% using this tool. Twitter remains a much more social tool than a business one.

Bottom line, despite the results of this narrow survey, I still believe that LinkedIn remains the primary social media tool of individuals in the financial services industry, followed by Facebook and Twitter. Companies are increasingly turning to Facebook but remain active in LinkedIn as well.

How do Advisors Mismanage Their Practices?

Friday, February 25th, 2011

Published on February 25, 2011 – FUNDfire – An Information Service of Money-Media, a Financial Times Company- written by Andrew Klausner, Founder and Principal of AK Advisory Partners LLC.

When we analyze advisors, we usually focus on traits that successful advisors share. But are there traits that are shared by underperforming advisors as well? The answer is yes. If you’re mismanaging your practice, the odds are that you’re deficient in at least one of four closely linked areas. Taking corrective action in your weak area can help position you for future success. Here are the top traits that we see among underachieving advisors:

Lack of business plans: Whether you’re a single practitioner or part of a team, planning is an important component to your business success. The key is to match your resources with your growth expectations. The metrics used are typically desired assets under management and revenue. Where do you want your business to be in one year, or in three years? When combined with your desired minimum account size, you can determine the number of clients that you business should have. Armed with the information, you can analyze if your resources – both human and financial – are a match for your goals. Once resources and goals are in sync, you can begin to address the question of how you get there. Make sure that everyone in your organization understands the goals and how success will be measured.

Lack of a distinct value proposition: Why is someone going to do business with you? What value do you add that they can not get somewhere else? What is unique about you or your services? These are the types of questions successful advisors ask themselves. You notice that I didn’t mention the word “product.” That’s because the product is the commodity; the advisor is the differentiating point. Creating a unique value proposition is part of the process of developing your brand identity. A good brand is one in which every time a client sees something from you, they know it’s from you, and they are reminded of the unique value that you add.

Poor Client Service: Multiple surveys find that client service – even more than investment performance – will dictate whether clients stay with you or not. Part of the planning process for all successful advisors is devising a client service strategy that accomplishes two primary goals: provide the client a unique, enjoyable and profitable experience, and offer the service in an efficient manner. Good client service begins by asking clients what they want and how they want their services delivered (for example, in-person, telephone, e-mail). Challenge your staff to create your own unique client experience and make it part of your brand.

Being reactive instead of proactive: Finally, it’s the old saying that if the client has to ask, it’s too late. Successful advisors anticipate client questions and concerns, especially during volatile times. Call clients before they call you and make them feel like true partners in the relationship. Conduct client surveys as a good way to get feedback. Embrace social media to the extent allowed by your firm so that you can push out ideas to your clients on an on-going basis.

AK Quoted: Poll: Competition From ETFs Is Top Industry Challenge

Thursday, February 24th, 2011

Published on February 24, 2011 – Ignites – An Information Service of Money-Media, a Financial Times Company – written by Gregory Shulas

Competition from exchange-traded funds ranks as the biggest challenge facing the mutual fund industry. That’s according to a plurality of Ignites poll respondents.

Roughly 45%, or 155 voters, said ETFs, along with collective investment trusts, are the biggest threat to mutual funds. That made it the top option in a survey asking readers to identify the industry’s top challenge.

The high ranking comes more than two months after ETFs hit the milestone of $1 trillion in assets under management, and as more active mutual fund firms seek to launch their own ETF products. Some industry observers contend that the growth of ETF products is coming at the expense of mutual funds.

The Dodd-Frank Act received 17%, or 58 votes, coming in a distant second. The lackluster showing may reflect the lack of clarity regarding the law’s ultimate impact on the industry, due to Congress’s current reluctance to fully fund the legislation.

The industry’s concerns about poor equity product inflows appear to be diminishing as only 13%, or 45 voters, said weakness in that asset class is a top concern. Meanwhile, 9%, or 31 voters, said 12b-1 reform is a top challenge.

Rounding out the results were “mitigating the risks, losses imposed by low-yielding money market funds,” with 8%; “tougher scrutiny by SEC, Finra,” which received 6%; and delays in getting derivative-oriented products approved by the SEC, which collected 3% of the vote.

The top ranking for ETFs as a competitive threat to the industry is a development that fund professionals should take note of, says Paul Justice, director of ETF research at Morningstar. The option’s popularity partly stems from the fact that passive product advocates are having an easier time selling their story to post-crisis investors than their active management counterparts, he says.

“I think people responded this way because mutual funds have a harder time defining their value proposition to investors. ETF providers have effectively explained the tax efficiencies and the low costs of their products, saying, ‘Look at my expense ratio.’ What the mutual fund industry has failed to do is say that we charge more but we provide better services,” Justice adds.

Andy Klausner, principal at AK Advisory Partners, says the readers’ concerns about ETFs mirror what he sees firsthand in the industry. “I am not surprised by the poll results. ETFs have become increasingly popular and have been a focus of the press for more than a year. While there has been some negative publicity over some of the more esoteric and risky leveraged ETFs, mainstream ETFs have gotten positive feedback overall,” Klausner says. He adds that the mutual fund industry has a right to be concerned.

“Investors have never really understood the pricing of mutual funds — the many so-called hidden fees — and I don’t think the industry has ever done a good job of explaining them,” Klausner says. “Many sophisticated investors today are still confused about mutual fund fees. On the other hand, ETF fees are pretty straightforward and low.”

Brian McCabe, partner at Ropes & Gray, is surprised that Dodd-Frank collected only 17% of the vote. “I would have expected that, given the importance and sheer volume of regulatory changes occasioned by Dodd-Frank, respondents would have considered it, if not the top industry challenge, certainly a closer second than what the poll revealed,” McCabe says. “I’m not surprised to see that competition from ETFs and collective investment funds finished high on the list, but the margin by which it bested Dodd-Frank is surprising,” he adds.

Yet the industry still seems to believe that mutual funds have the strongest prospects, despite ETFs’ market gains. In a Dec. 14 Ignites reader poll, 51% said ETF assets won’t surpass mutual fund assets in the near term. That made it the top sentiment expressed in the poll. Of that group, 26% said it would take another 20 years for ETFs to surpass mutual funds, while 25% indicated it will never happen.

As of 3 p.m. Tuesday, nearly 350 Ignites subscribers participated in the survey, which is an unscientific sampling of the publication’s subscribers. Readers voted only once on a voluntary basis. Ignites’s audience consists of financial advisors, money managers and service providers.

AK Quoted: Private Bank Retools Leadership, Investing Model

Monday, February 14th, 2011

Published on February 14, 2011 – FundFire – An Information Service of Money-Media, a Financial Times Company – written by Tom Stabile

Key Private Bank has ushered in new leadership as it continues an effort to open its investment platform and build out its staffing to pursue more new clients within its existing 13-state footprint. The changes include a greater reliance on outside managers by the private bank, which oversees about $22 billion for high-net-worth clients, apart from its separate brokerage and Victory Capital Management institutional asset manager business lines.

Tim Swanson stepped up last month from his role as CIO of Key Private Bank to now head the entire operation, a move in tandem with the elevation of his predecessor, Tim Lathe, to a newly created post as executive v.p. and sales executive for Key Community Bank. Swanson – who took on the CIO post in 2009, coming over from a similar role at crosstown rival National City’s private client arm – now plans to hire his successor as CIO through an ongoing search that includes internal and external candidates.

Since his arrival, Swanson has contributed to an overhaul of the Key private banking model that has expanded a largely proprietary investing approach involving stock-picking by its own portfolio management teams to add more external managers and offer more of an open architecture platform.

“I have been part of the group that has put Key Private Bank on the path that we’re on, and that we’re continuing on,” he says. “Our view is that our clients deserve our best answer, and at times we believe we are the best answer, but we’re not so arrogant to think we have all of the answers.”

The push has included adding more external separately managed accounts, mutual funds, exchange-traded funds and alternative investments to its menu, while tapping into the due diligence consulting and product access support of Prima Capital for traditional investments and Fortigent for alternative investing strategies. It had hired Prima several years ago and added Fortigent last year.

Swanson says Prima and Fortigent provide a first level of research to identify strategies that meet Key’s investment criteria. An internal due diligence team adds another layer of review to apply the private bank’s own view to zero in on products that are the best fit for its clients. He says the private bank also has internal research processes – investment strategists, research specialists and portfolio managers – covering equity securities, fixed income and derivatives.

Numerous private banks have opted to mix open architecture with their legacy proprietary approach in recent years, acknowledging an evolution of client demands and the axiom that “you can’t be all things to all people,” says Andrew Klausner, principal of AK Advisory Partners, a consulting firm. “Typically, a trust department or private bank will be good at one style, but can’t offer you the diversification with [internal resources]. If they can show they supplement what they do with [outside managers], it’s not as profitable, but clients today appreciate that.”

Klausner adds that using Fortigent and Prima shows the marketplace that Key is “serious” about its open architecture effort. He says private banks that put their own strategies under the same review as external managers probably can respond to most client questions about whether their proprietary investing options are free of conflicts.

Swanson says the private bank has made a “meaningful investment” to upgrade its platform over the past few years. On the staffing side, the push to expand resources will largely focus on adding staff to its existing private bank locations in the Midwest, Northwest, Northeast and Southeast, with outposts stretching from Anchorage, Alaska east to Portland, Maine and south to Fort Myers, Fla.

The private bank has about 120 lead client relationship managers and more than 700 trust, tax or other wealth management planning specialists overall. The private bank staffers tend to work in standalone locations, though sometimes are based in Key retail bank branches.

Business Planning for Advisory Firms

Monday, January 31st, 2011

This is the title of a presentation I am giving Wednesday at TD Ameritrade Institutional’s 2011 National Conference. Click here for a full copy. The five sections of the presentation include:

1. Mission statements – how to start off on the right foot with a targeted and unique mission statement that encapsulates your value-added proposition and differentiating characteristics.

2. Business planning – How to develop a business plan that will assist you in taking your practice to the next level.

3. Client strategies – How to build goals and segment clients so that your capabilities and goals are in synch.

4. Performance management and measurement – How to measure your progress.

5. Resource allocation – How to allocate or reallocate your resources to put them to their best use.

I hope you find this information useful. Many view business planning as a necessary evil – and in some ways it is! But you and your business will be better for going through and sticking with the process.

(Contact me if you want copies of the worksheets that accompany the presentation.)

AK Quoted in Article “Industry Gripped By Ambivalence in 2011”

Wednesday, December 22nd, 2010

Published on December 22, 2010 – Ignites – An Information Service of Money-Media, a Financial Times Company- written by Gregory Shulas

Poll: Industry Gripped by Ambivalence in 2011

The mutual fund industry foresees a mix of good and bad for 2011, predicting a rebound in equity funds but major challenges in the municipal bond and money fund markets.

That’s according to the results of an Ignites survey that polled readers on what they see as the most likely events to occur in the coming year. The answer options provided a full range of responses from the optimistic “Investors return to equities en masse” to the pessimistic “A wave of defaults sparks a crisis in the muni market.”

The results suggest a high level of ambivalence in the industry about what the future holds.

Roughly 27%, or 80 voters, said investors will move en masse to equities next year. That made it the top response.

But equity market optimism was largely muted by concerns over credit markets. The second most popular answer with about 20% of the response, or 58 voters, predicts that a wave of defaults will spark a muni bond market crisis next year. Moreover, 16% or 47 voters, believe tighter regulations and thin yields will push most money fund firms to exit that market.

Other potential trends received less support. Roughly 14%, or 41 voters, prognosticate that the Dodd-Frank Act to be overhauled by Congressional Republicans, while 12%, or 36 voters, believe 2011 will be marked by an uptick in M&A. Meanwhile, 9% believe the SEC will adopt 12b-1 reform.

The favorable equity market sentiment comes after bond products attracted massive inflows as part of a larger de-risking trend. The development boosted the profile and flows of the industry’s top bond shops during the past two years.

But signs that the so-called “flight to safety” is reversing have emerged, industry observers say.Pimco‘s Total Return Fund was among the bond funds that saw a decline in assets in the past month as investors sold off Treasurys, Bloomberg has reported. However, Pimco still enjoyed a stellar year for their products through November.

Additionally, Pimco’s Total Return Fund is broadening its investment policy to allow stakes in equity-linked securities. The fund’s portfolio manager, Bill Gross, has said he expects bonds to weaken following Federal Reserve asset purchases.

Bruce Johnston, founder of sales consultancy DBJ Associates, says firms should be asking themselves whether they are prepared for the equity market’s re-emergence.

“The balance sheets of large-cap companies are cleaned up and poised for growth. It is a clear trend,” Johnston says. “But the question is: Are firms prepared to take advantage of what is coming up? If prices for equity firms were cheap, did you take advantage of it? Did all that money saved by cutting jobs go right into the bottom line or did some of it go toward buying equity firms?”

Andy Klausner, founder of asset and wealth management consultancy AK Advisory Partners, says the poll’s mixture of optimism and pessimism is a sign of the times.

“It has been a very good year in the markets – better than in the economy as a whole,” Klausner says. “However, the high percentage of respondents thinking there are problems ahead in the muni bond market represents the part of the industry that realizes that unemployment is too high and the deficit is growing too quickly.”

“I do agree with the general consensus that with the new Republican majority in the House, that there is a chance that Dodd-Frank will face some overhaul. Overall, there is certainly a better chance here given some of the problems that have already emerged in the [Act] as opposed to other major areas of debate like health care,” Klausner says.

Dan Crowley, partner at K&L Gates and previously general counsel to former Speaker of the House Newt Gingrich, also sees the potential for Congress to revisit regulations that were hastily put together following the financial crisis.

“A bipartisan chorus of concern is already emerging about the speed with which the regulators are promulgating proposals that could have a profound impact on the economy and on U.S. competitiveness,” Crowley said in an e-mail message. “House Republicans will be particularly focused on the cost versus the benefit of proposed regulations, and we will almost certainly see corrective legislation to address unintended consequences enacted in stages in the coming Congress.”

As of 3 p.m. Tuesday, nearly 300 Ignites subscribers participated in the survey, which is an unscientific sampling of the publication’s subscribers. Readers voted only once on a voluntary basis. Ignites’s audience consists of financial advisors, money managers and service providers.